Council’s housing services are awarded national accreditation

28 June 2023

Nottingham City Council’s Housing Services division has received Landlord Accreditation from the Tenant Participation Advisory Service (TPAS).  

TPAS is the national organisation dedicated to improving tenant engagement standards in social and council housing. It brings together tenants and landlords to make sure that tenants are involved and can have their say on the services provided by their landlord, to drive improvement in those services. Landlord Accreditation from TPAS recognises good practice in this area. It also helps landlords develop a strong culture of involvement and drive improvements with tenants and customers.

There are many ways that council tenants can hold their landlord to account. Nottingham’s Housing Services has a tenant-led scrutiny panel that is continuously reviewing services and making suggestions for improvement, helping to influence decision-making and inform performance improvement. There are also 136 Street and Block Champions across the city, numerous community groups and several service-based groups that were formed in response to demand; these include the Tenant Repairs Group, the Damp and Mould Steering Group, the ASB Service Improvement Group and the Building Safety Steering Group.  

Councillor Jay Hayes, Nottingham City Council’s Portfolio Holder for Housing, said, “This accreditation underlines what we already knew – that tenant involvement is taken seriously here in Nottingham. Involvement makes a real difference to the communities that we service, to the quality of our estates, and to the city as a whole.”

Kevin Lowry, Strategic Director of Housing said, “This achievement is thoroughly deserved, and I’d like to thank tenants, colleagues and Board members who participated in the review that has allowed us to achieve this accreditation.

“We have a positive culture of engagement in place across Housing Services, and we’re dedicated to continually improving in this area now that housing management has returned to the Council.”

Jenny Osbourne MBE, Chief Executive of TPAS, said, “By completing the rigorous accreditation process we have in place, Nottingham’s housing services have demonstrated a serious commitment to resident involvement that ensures an effective approach and best value for money.”

Nottingham City Council tenants who would like to know more about the opportunities to get involved can do so by calling 0115 746 9100 or emailing involved@nottinghamcity.gov.uk.