Respecting our staff in your home

Whenever one of our employees or contractors visits your home, we expect them to be polite and treat you with respect.

We also expect them to feel safe and respected in your home.

To protect the health and safety of our staff or agents, you must make sure that you don’t smoke while they are there. We also ask that your home is smoke free when they attend your home by appointment, which means refraining from smoking for half an hour before they arrive.

You’re also responsible for the control of your pets, and any pets visiting your property. Having work carried out on your house can be quite stressful for your dog. Unusual noises and the presence of strangers in your home can be very confusing.

Please make sure that any pets are kept away while our agents are in your home, even if the animal is friendly. This is to protect the safety of our staff and contractors, and to protect your pets.

We have a legal duty to care for our employees, and so our workers are given the right to leave, or not enter homes, if they feel uncomfortable.

Thank you for your cooperation.