Tenant Satisfaction Measures telephone survey

A key part of The Regulator of Social Housing's Tenant Satisfaction Measures is to speak to our tenants to find out what you think about your home and the services we provide.

So that's why we survey tenants to understand how satisfied you are with our services, based on these measures.  

This survey replaces the STAR Customer Satisfaction survey that we have run for a number of years that you might have been asked to take part in, in the past. What you tell us will help us to understand where we’re doing well and areas where we can improve. 

The 2023/24 surveys were completed in March, with more than 2,200 tenants interviewed in total across four quarters of the year.

We'll be starting the 2024/25 surveys from the end of May. 

We commissioned a market research company, Acuity to carry these out for us on our behalf and important information about the telephone surveys, is included in the drop-downs below.

2023/24 Half yearly report

We published a half-yearly report with the results of the first two surveys we did in 2023. 

This was included in our tenant newsletter, Nottingham Council Housing News that was sent to all tenants at the end of November 2023.

The report outlined what we're doing to improve our services based on what you've told us.

You download the report here: Tenant Satisfaction Measures quarter one and two report

2023/24 Annual Summary

We published an annual summary of the combined results of all four surveys we did in 2023/2024.

This was included in the June 2024 edition of our tenant newsletter, Nottingham Council Housing News.

A stand alone copy of this report can also be downloaded here: Tenant Satisfaction Measures 2023/24 Annual Summary